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info@profixgaragedoor.ca (647) 724-4477

Privacy Policy

Last updated: 2025-01-15

Profix Garage Door Repair ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.profixgaragedoor.ca, contact us, or use our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Contact Information: Name, email address, phone number, and mailing address when you fill out a contact form, book an appointment, or request a quote.
  • Service Information: Details about your garage door issue, service preferences, property type, and appointment scheduling preferences.
  • Communication Records: Emails, phone call records, and messages exchanged between you and our team.

Information Collected Automatically

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on pages, referring website, and navigation patterns.
  • Location Data: Approximate geographic location based on your IP address to help us provide relevant local service information.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide, maintain, and improve our garage door repair, installation, and maintenance services.
  • To respond to your inquiries, schedule appointments, and provide quotes.
  • To send you service confirmations, appointment reminders, and follow-up communications.
  • To communicate with you about promotions, special offers, or new services that may interest you (you can opt out at any time).
  • To analyze website usage and improve our website experience.
  • To comply with legal obligations and protect our rights.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, scheduling software providers). These parties are obligated to keep your information confidential.
  • Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device when you visit our website.

We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly, such as session management and security.
  • Analytics Cookies: Help us understand how visitors interact with our website so we can improve its performance and content (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

Your Rights

Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Withdrawal of Consent: You may withdraw your consent for us to process your personal information at any time, subject to legal or contractual restrictions.
  • Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records.
  • Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: